Provide a cutting-edge customer support to your customers. Capuccino will help you manage their requests with an ease. You will not forget to handle any claim or request for a change.
Set up your email filters and to create ticket automatically from any received email.
Set the solver and responsible for the ticket to trace the responsibility. Email filters will set these two automaticaly based on customer or project.
Attach documents or discuss the solution with your colleagues for each ticket separately.
Each ticket can be accessed publicly by your customer. Customer can track the ticket states and history.